Refund & Cancellation Policy

Last updated: October 24, 2026

1. Canceling a Monthly or Yearly membership

Cancel future renewals at any time from the Membership section of your dashboard after signing in (Cancel Future Renewals), or by emailing support@spiritwisdomacademy.com from the email address on your account. The renewal is stopped in Stripe and confirmed by email. This stops future charges only; it is not a refund request, and your access continues to the end of the period you have paid for. If a renewal is charged after we have received your request, we refund that charge.
No further charges are taken after cancellation.
You keep full membership access until the end of the period you have already paid for. After that, membership courses pause; your progress, quiz results and earned certificates are kept; courses you bought individually remain yours.
Canceling does not refund the current period, except under your statutory right of withdrawal or our 14-day Yearly refund (§3), a remedy for faulty content (§4), or §13 of the Terms (material reduction of your membership).

2. One-time purchases (individual courses and Lifetime membership)

These are single payments with no renewal, so there is nothing to cancel. Access lasts for as long as the Academy operates (Terms §9). Refunds are available under §3 and §4 below. We do not offer refunds beyond those rights.

3. Your 14-day rights (consumers in the EU/EEA) and our Yearly and Lifetime refund rule

If you buy as a consumer in the EU/EEA you have a statutory right to withdraw from an online purchase within 14 days of the purchase without giving a reason. Because our products differ, the rules differ. This section is about new purchases; canceling future renewals is described in §1.

Individual courses (digital content). You get access immediately after payment. Before you pay, the checkout asks you to confirm that you want immediate access and that you understand you will lose the right of withdrawal once access begins; we repeat that confirmation in your enrollment email. Under EU consumer law, once you have given that confirmation and access has begun, the 14-day right no longer applies. If you prefer to keep the right of withdrawal, do not give the confirmation and contact us instead. Access alone, without that confirmation, does not remove your right.

Monthly membership (a service that includes digital content). The checkout asks you to request that your membership starts immediately. If you then withdraw within 14 days of your first purchase, you pay only for the days you had access — the amount you actually paid for the period divided by the number of days in that period, multiplied by the days elapsed — and we refund the rest. The introductory first month is calculated on the USD 24.50 you paid. This statutory right applies to the first purchase only; later renewals are governed by ordinary cancellation (§1), which stops future charges without refunding the current period. We do not offer a separate money-back guarantee for Monthly membership.

Yearly membership. In addition to your statutory rights, you may request a full refund within 14 days of a new Yearly purchase, whatever you have accessed in that time. If you asked for and used the complimentary coaching session within those 14 days, we may deduct its listed value. This voluntary refund applies to the first purchase, not to later renewals; renewals are governed by ordinary cancellation (§1).

Lifetime membership. Because Lifetime membership combines course content with ongoing benefits, we apply the simpler, more protective rule: you may withdraw within 14 days of purchase for a full refund, whatever you have accessed in that time. Complimentary coaching sessions are available after the 14 days have passed unless you ask for one earlier; if you ask for and use a session within the 14 days and then withdraw, we may deduct its listed value from the refund.

How to request the 14-day refund (Yearly and Lifetime). Within the 14 days, signed-in members can use Request Refund and End Membership in the Membership section of their dashboard, or email support@spiritwisdomacademy.com. The refund is issued to the original payment method through Stripe; once Stripe confirms the full refund, the membership ends immediately and any Yearly renewal is stopped. Courses you purchased individually, your lesson progress, quiz results and certificates are kept. After the 14 days this option no longer appears; your statutory rights are unaffected.

How to withdraw. Email support@spiritwisdomacademy.com within 14 days of purchase, stating your name, the email on your account and what you bought. You may use the model withdrawal form in Annex I(B) of Directive 2011/83/EU, but you do not have to.

Refund timing. We refund to the original payment method through Stripe without undue delay and no later than 14 days after we receive your withdrawal notice.

4. Content that is faulty, inaccessible or not as described

If paid content is not supplied, does not work, or is not as described, contact support first so we can fix it or restore access. If we cannot bring it into conformity within a reasonable time and without significant inconvenience to you, you may ask for a proportionate price reduction or end the contract and receive a refund of what you paid for that content or period, in line with the EU rules on digital content and digital services (Directive (EU) 2019/770) as implemented in your country.

5. Chargebacks and misuse

Please contact us before disputing a charge with your bank or card issuer so we can resolve it directly. Accounts that obtain refunds and continue using the material, share accounts or redistribute content may be closed.

6. Contact

support@spiritwisdomacademy.com — include the email address on your Academy account. Postal correspondence: Nikos Kapoutsos, Trading as Spirit Wisdom Academy, P.O. Box 76, Naoussa, Paros 84401, Greece.

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